What image resolution should I use?
Here are some guidelines for preparing your files for printing:
Images should be 300 dpi (dots per inch) at the final size in the layout.
Can I use images that I've taken using a digital camera?
Images you take with a digital camera are usually recreated in JPEG format. While JPEG looks good on a monitor, it usually loses some resolution and quality when used for printing.
Can I use images I've downloaded from the Internet?
No.
Can I e-mail you my files?
Yes. We'll send you an electronic confirmation upon receipt of your order. Simply follow the instructions you are given when placing your order.
Will my printed pieces match what I see on my monitor?
No. Computer screens tend to render colors somewhat brighter than what will appear on a printed piece. Photographs may be a close match, but other images may shift in color more noticeably. The reason screen color is different from print color is that it uses a different color space. Screen color is configured in RGB (Red, Green, Blue), the colors of light. Print color is configured for the four color process using CMYK (Cyan, Magenta, Yellow and Black). Other factors that may contribute to the difference in color between your computer screen and your printed pieces are the calibration of your monitor and the paper stock you select.
Can you match the printing to a sample of a piece I print out from my color printer?
No. While we may be able to approach your color printer output, variations in equipment, lighting, resolution and technique can significantly affect the quality of printed color.
What kind of electronic proofs do you offer?
We offer electronic proof in PDF format only.
How long does it take for me to get my proof?
A proof is prepared within 24-48 hours if your files have been prepared properly and available online if it is electronic or sent to you via UPS if it is a hard copy proof. If there is a problem with your file, we will contact you immediately to keep your project moving forward.
What happens if corrections are needed?
If corrections are needed, please contact us immediately via e-mail or at 1-208-256-4588.
Should I do anything special if I'm on AOL?
Uploading files from America Online (AOL) can be difficult because AOL limits your inactive time on the Internet. Uploading files appears to be inactivity to AOL. To avoid this problem, we recommend keeping your AOL e-mail account open at the same time you are uploading your files. This tricks AOL systems into thinking you're still active and prevents you from being disconnected during uploading.
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